Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- Metro Cities: 2–5 Business Days
- Other Cities & Towns: 4–7 Business Days
- Remote Locations: 5–10 Business Days
Delivery times may vary depending on your location, courier availability, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase. We may also offer free shipping on selected products or promotional offers.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where applicable). You can use this tracking number to monitor the delivery status of your order.
Delivery Attempts
Our courier partner will make delivery attempts according to their standard policy. If delivery is unsuccessful due to an incorrect address, unavailable recipient, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Incorrect Shipping Address
Please ensure that your shipping address and contact details are accurate before placing an order. We are not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Damaged or Missing Orders
If your package arrives damaged, leaking, or if any item is missing, please contact our customer support within 48 hours of delivery with clear photos of the package and product. We will investigate and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping, order tracking, or delivery, please contact our customer support team through our Contact Us page. We are happy to assist you.