Our Refund Policy
We strive to deliver high-quality cleaning products that meet your expectations. If you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement or refund according to the terms below.
Refund Eligibility
- Refund requests must be made within 7 days of receiving your order.
- The product must be unused, unopened, and in its original packaging.
- If the product arrives damaged or leaked during shipping, please contact us immediately with clear photos.
- If you receive the wrong product, we will arrange a replacement or full refund.
Non-Refundable Items
- Opened or used cleaning products.
- Products damaged due to improper handling after delivery.
- Orders returned without prior approval.
- Items purchased during clearance or special promotional sales (unless damaged).
Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days.
Replacement Policy
If your product is damaged, leaking, defective, or you receive an incorrect item, we may provide a replacement instead of a refund, depending on product availability.
Shipping Charges
Shipping charges are generally non-refundable unless the return is due to our mistake, such as sending the wrong product or delivering a damaged item.
How to Request a Refund
To request a refund or replacement, please contact our customer support team with your order number, delivery details, and photos (if applicable). We will review your request and respond as quickly as possible.
Contact Us
If you have any questions regarding our Refund Policy, please reach out through our Contact Us page. Our support team will be happy to assist you.